Named GP

For the attention of all patients, your named GP is Dr S Barnsley.

Declarations Of Interest

Dr. Barnsley sits on the board of directors of the following organisations:

  • Brigantes healthcare limited
  • Wakefield pharmacy
  • Visage skin clinics limited

Making a Complaint or Comment

If you have a complaint or suggestion about the service you have received from the doctors or any of the staff working in this practice, please let us know.

We also have a patients’ comments book kept in reception.

We operate a practice-based complaints procedure as part of the NHS system for dealing with complaints.

GP Net Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GP’s working in Alverthorpe Surgery in the financial year was £ 81,799 before tax and national insurance. This is for 1 full time GP and 1 part time GP’s who worked in the practice for more than six months NHS England require that the net earnings of doctors engaged in the practice are publicised, and the required disclosure is shown above.

However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice

Your Health Records

Patient information held at the surgery, both computerised and paper, are only viewed by the health care professionals responsible for looking after you.

From time to time however we do receive requests from external bodies such as solicitors but no information is released until signed consent from the patient has been received.

Zero Tolerance Policy

The surgery operates a Zero Tolerance policy.

Where a patient is found to be violent, physically/verbally aggressive or abusive to the practice, any member of the practice team, other persons present in the surgery or the practice premises they will be removed from the surgery list and the police may be called.

Patient Responsibilities

Patients have a duty of care to the surgery and they should ensure that they keep appointments made and that every effort is made to cancel appointments if they can no longer keep/need them.

Patients are entitled to treatment from a GP at the surgery where they are registered.

Patients do not however have an automatic right to see their registered GP.

Children’s Privacy Notice

What is a Privacy Notice?

A privacy notice helps your Doctor’s surgery tell you how it uses information it has about you, like your name, address, date of birth and all of the notes the Doctor or Nurse makes about you in your healthcare record.

Why do we need a Privacy Notice?

Your Doctor’s surgery needs a privacy notice to make sure it meets the legal requirements which are written in a new document called the General Data Protection Regulation (or GDPR for short).

What is the GDPR?

What a great question! The GDPR is a new document that helps your Doctor’s surgery keep the information about you secure. It’s new and will be introduced on the 25th May 2018, making sure that your Doctor, Nurse and any other staff at the Surgery follow the rules and keep your information safe.

How do you know about our Privacy Notice?

At your surgery, we have posters in our waiting room and leaflets to give to children and adults and we also have lots of information about privacy on our website, telling you how we use the information we have about you.

What information do we collect about you?

Don’t worry, we only collect the information we need to help us keep you healthy – such as your name, address, information about your parents or guardians, records of appointments, visits, telephone calls, your health record, treatment and medicines, anything you are allergic to, test results, x-rays and any other information to enable us to care for you.

How do we use your information?

Another great question! Your information is taken to help us provide your care. We might need to share this information with other medical teams, such as Hospitals, if you need to be seen by a special doctor or sent for an x-ray.

Your Doctor’s surgery may be asked to help with exciting medical research, but don’t worry, we will always ask you, or your parents or adults with parental responsibility, if it’s okay to share your information.

If you have a long-term medical problem then we know it is important to make sure your information is shared with other healthcare workers to help them help you, making sure you get the right care when you need it.

How do we keep your information private?

Well, your Doctor’s surgery knows that it is very important to protect the information we have about you. We make sure we follow the rules that are written in the GDPR and other important rule books.

What if I’ve got a long-term medical problem?

If you have a long-term medical problem then we know it is important to make sure you information is shared with other healthcare workers to help them help you. This helps in making sure you get the care you need when you need it!

Don’t want to share?

All of our patients, no matter what their age, can say that they don’t want to share their information. If you’re under 16 this is something which your parent or adults with parental responsibility will have to decide. They can get more information from a member of staff at the surgery, who can also explain what this means to you.

How do I access my medical records?

Remember we told you about the GDPR? Well, if you want to see what is written about you, you have a right to access the information we hold about you, but you will need to complete a Subject Access Request (SAR). Your parents, or adults with parental responsibility, will do this on your behalf if you’re under 16, but if you are between 13 and 16, you may be classed as being competent and you may be able to do this yourself.

A Doctor will need to have a conversation with you to assess and decide whether you are competent to do this yourself.

What do I do if I have a question?

If you have any questions, ask a member of the Surgery team or your parents or adults with parental responsibility can ask on your behalf.  You can also:

  • Write to the Practice Manager at Alverthorpe Surgery, Balne Lane, Wakefield, WF2 0DP
  • Ask to speak to the Practice Manager

The Data Protection Officer (DPO) for Alverthorpe Surgery is yet to be appointed.

What to do if you’re not happy about how we manage your information?

We really want to make sure you’re happy, but we understand that sometimes things can go wrong. If you, your parent or guardian are unhappy with any part of our data processing methods, you can complain. For more information, visit ico.org.uk and select ‘raising a concern’.

We always make sure the information is up to date. Any updates will be published on our website and surgery leaflets.